Business conditions
General Sales Conditions (GSC)
ALTEZORO s.r.o. ..
Juzna
trieda 4B 040 01 Kosice
IN: 46536485
VAT: SK2023424337
Registered in the commercial
register of the Košice District Court, Section: Sro, number: 29217/V
for the sale of goods and services through an online
store located on the domain
Introductory Provisions
These terms and conditions
(hereinafter referred to as "terms and conditions") of the trading
company ALTEZORO s.r.o., with registered office Južná trieda 4B 040 01 Košice,
ID number: 46536485, registered in the commercial register of the District
Court of Košice, Section: Sro, insert number: 29217/V (hereinafter
"seller") regulate the mutual rights and obligations of the
contracting parties arising in connection with or on the basis of the purchase
contract (hereinafter referred to as the "purchase contract")
concluded between the seller and the business entity - entrepreneur through the
seller's online store.
The online store is operated
by the seller on the website located at the internet address www.ALTEZORO.eu
through the website interface.
The company ALTEZORO s.r.o. is
a trading company supplying goods and services (hereinafter referred to as
"goods") to consumers and business entities.
The buyer is a consumer or
entrepreneur.
A consumer is a natural person
who, when concluding and fulfilling a consumer contract, does not act within
the scope of his business activity or other business activity.
Legal relations between the
seller and the consumer not expressly regulated by these GSC are governed by
the relevant provisions of Act. No. 40/1964 Coll., Civil Code, as well as
related regulations.
Entrepreneurs are understood
as:
• a person registered in the
commercial register,
• a person who does business
on the basis of a trade license,
• a person who does business
on the basis of a license other than a trade license according to special
regulations,
• a person who carries out
agricultural production and is registered in accordance with a special
regulation.
For the purposes of the OP, an
entrepreneur is also understood to mean a person who acts in accordance with
the previous sentence within the framework of his business activity. If the
Buyer states his identification number (IČO) in the order, he acknowledges that
the rules specified in the GTC for entrepreneurs apply to him.
Legal relations between the
seller and the buyer, who is an entrepreneur, not expressly regulated by these
GTC or the contract between the seller and the buyer, are governed by the
relevant provisions of Act. No. 513/1991 Coll., Commercial Code as amended, as
well as related regulations. In case of any differences between the GTC and the
individual contract, the text of the contract takes precedence.
By sending the order, the
buyer declares that he is an entrepreneur, in accordance with the legislation
of the Slovak Republic. Provisions different from the terms and conditions can
be negotiated in the purchase contract. Different arrangements in the purchase
contract take precedence over the provisions of the terms and conditions.
The terms and conditions are
an integral part of the purchase contract. The purchase contract and terms and
conditions are drawn up in the Slovak language. The purchase contract can be
concluded in the Slovak language
The wording of the terms and
conditions can be changed or supplemented by the seller. This provision does
not affect the rights and obligations arising during the period of validity of
the previous version of the terms and conditions.
User data when ordering goods
The web interface of the store
allows the buyer to order goods without registration directly from the web
interface of the store.
When registering on the
website and when ordering goods, the buyer is obliged to enter all data
correctly and truthfully. The data provided by the buyer when ordering the
goods are considered correct by the seller.
Conclusion of the purchase
contract
The proposal for concluding a
purchase contract is the buyer's order of goods delivered to the seller.
By sending the order, the
buyer confirms that he has familiarized himself with the Terms and Conditions
and that he agrees with them. The business terms and conditions are part of the
web interface of the store and the buyer is sufficiently notified and has the
opportunity to become familiar with them before placing the order.
All the presentation of the
goods placed in the web interface of the store is of an informative nature and
the seller is not obliged to conclude a purchase contract regarding these
goods.
The web interface of the store
contains information about the goods, including the prices of individual goods.
The prices of goods are listed without value added tax and with value added
tax. The final price, including all fees, is listed in the "total with
VAT" column. The prices of the goods remain valid for the time they are
displayed in the web interface of the store. The price of the goods does not
include the buyer's share of the cost of transporting the goods to the
destination. This provision does not limit the possibility of the seller to
conclude a purchase contract under individually agreed conditions.
The web interface of the shop
can also contain information about the buyer's share of the cost of
transporting the goods to the delivery destination in the "Basket
contents" section. The information on the costs of transporting goods
listed in the web interface of the store is valid only in cases where the goods
are delivered within the territory of the Slovak Republic.
To order goods, the buyer
fills out the order form in the web interface of the store.
The order form can mainly
contain information about:
- ordered goods (the ordered
goods are "inserted" by the buyer into the electronic purchase order
shopping cart web interface),
- data on the amount of the
Recycling fee (the contribution known by the abbreviation RP) at
electrical equipment and any
other fees, if specified,
The recycling fee serves to
cover the costs of ecological recycling of the given electrical equipment at
the end of its useful life. It is intended to inform the consumer that after
the end of its useful life, no fees will be paid for handing over the given
electrical equipment to the recycling system.
Stating its amount in a
visible manner is stipulated by the Waste Act.
Who does this obligation apply
to?
The obligation to state the
recycling fee applies to the entire distribution chain (in the same amount),
i.e. from the manufacturer/importer through the distributor to the seller who
sells the given electrical equipment to the final consumer.
Should the recycling fee be
displayed in a visible manner on all electrical equipment?
The obligation to display the recycling fee in a
visible manner applies only to electrical equipment for household use* and
therefore not to all electrical equipment placed on the market.
- method of payment of the purchase price of the
goods, data on the method of delivery of the ordered goods
- information on the buyer's share in the
transportation of the goods (hereinafter referred to as
an order).
Before sending the order to the seller, the buyer is
allowed to check and change the data that the buyer entered in the order, also
taking into account the possibility of the buyer to detect and correct errors
that occurred when entering data into the order. The buyer sends the order to
the seller by clicking the "Continue" or "Confirm order"
button. The data given in the order are considered correct by the seller.
The buyer will receive a copy of the order by e-mail
immediately after sending the order, to the buyer's e-mail address specified in
the user interface or in the order. Here, the buyer can once again check the
content of his order. In accordance with these Terms and Conditions, the
delivered order is considered a draft purchase contract by the buyer.
The seller is always entitled, depending on the nature
of the order (quantity of goods, amount of the purchase price, expected costs
of services and transport), to ask the buyer for additional confirmation of the
order (for example, in writing or by telephone). The seller reserves the right
to cancel the buyer's order or part of it before the conclusion of the purchase
contract, or, based on an agreement with the buyer, to exchange the goods, if:
- the goods are no longer produced or
- the goods are no longer available or
- the price of the goods has changed significantly. If
the buyer has already paid part or all of the price of the goods and services,
this amount will be returned to him without delay by a cashless transfer to his
account. In this way, the purchase contract will not be concluded.
The purchase contract between the seller and the buyer
is concluded when the seller sends the buyer an "Order Receipt
Confirmation". Until the delivery of the "Confirmation of Receipt of
the Order" to the buyer, no act of the seller can be interpreted as
acceptance of the proposal to conclude a purchase contract by the buyer.
With the purchase contract, the seller undertakes to
hand over the item to the buyer and allow him to acquire ownership of it, and
the buyer undertakes to take over the item and pay the seller the purchase
price.
The seller reserves the right of ownership to the
item, and therefore the buyer becomes the owner only after full payment of the
purchase price.
The buyer agrees to the use of means of communication
at a distance when concluding the purchase contract. The costs incurred by the
buyer when using means of communication at a distance in connection with the
conclusion of the purchase contract (costs of Internet connection, costs of
telephone calls) are paid by the buyer himself, while these costs do not differ
from the basic rate.
Withdrawal from the contract by the buyer and refund.
In the event that the buyer has already paid part or
all of the price of the goods and services and the purchase contract is not
concluded, this amount will be returned to him without delay by a cashless
transfer to his account.
In the event that the buyer and the seller agree to
withdraw from the contract and the price or part of the price for the goods
specified in the purchase contract has already been paid by the seller, a credit
note will be issued by the seller and the amount stated in the credit note will
be immediately sent to the buyer's account.
In the case of returning the goods, the shipping costs
are paid by the buyer.
If the buyer unilaterally withdraws from the concluded
purchase contract, the seller has the right to charge the buyer a contractual
penalty, if such was agreed, as well as damages and costs incurred in
connection with the buyer's unilateral withdrawal from the purchase contract.
After deducting these costs, the overpayment will be
immediately returned to the buyer's account.
Terms of payment
The buyer can pay the price of the goods and any costs
associated with the delivery of the goods according to the purchase contract to
the seller in the following ways:
• a) in cash on delivery at the place specified by the
buyer in the order;
• b) by non-cash transfer on the basis of an advance
invoice to the seller's account in Tatrabanka no. SK1811000000002923913763
(hereinafter referred to as "seller's account");
• d) payment via the bank's internet interface, by
online payment card
• e) for installments (only if the buyer fulfills the
conditions of the providing company
installment sale).
Together with the purchase price, the buyer is obliged
to pay the seller his share of the shipping fee in the agreed amount. Unless
expressly stated otherwise, the purchase price also includes the costs
associated with the delivery of the goods.
The seller can request a deposit from the buyer. This
does not affect the provisions of the terms and conditions regarding the
obligation to pay the purchase price of the goods in advance.
In the case of payment in cash or cash on delivery,
the purchase price is payable upon receipt of the goods. In the case of
non-cash payment, the purchase price is payable within 7 days from the
conclusion of the purchase contract, unless otherwise stated therein.
In cases of non-cash payment, the buyer is obliged to
pay the purchase price of the goods together with the indication of the
variable payment symbol. In the case of non-cash payment, the buyer's
obligation to pay the purchase price is fulfilled when the relevant amount is
credited to the seller's account.
The seller is entitled to demand payment of the entire
purchase price before sending the goods to the buyer.
Possible discounts on the price of goods provided by
the seller to the buyer cannot be combined with each other.
The seller issues a tax document - an invoice - to the
buyer regarding the payments made on the basis of the purchase contract. The
seller is the payer of value added tax. Tax document - the invoice will be
issued by the seller to the buyer after the goods have been sent, when the
delivery of the goods has been confirmed by the transport company. Based on the
buyer's request, it will be sent by mail, otherwise in electronic form to the
buyer's e-mail address.
Transport and delivery of goods
Methods of delivery
The seller ensures or mediates the following delivery
methods:
• personal collection during business hours at the
seller's premises.
• sending by transport service, courier
• by the seller's own transport
• sending by mail to the address or directly to the
post office
If the method of transport is agreed on the basis of a
special request of the buyer, the buyer bears the risk and possible additional
costs associated with this method of transport.
In the case of picking up the order in the form of
personal collection at the seller's premises, which was paid in advance via the
Internet, the Buyer will prove himself with the identification code in the
order. The buyer is obliged to ensure that this identification code is not made
available to another person and that it is not misused in any other way.
In the case of picking up an order that has been paid
for in advance via the Internet, the seller may require the presentation of an
identification card (OP or passport) in order to prevent damage.
If, according to the purchase contract, the seller is
obliged to deliver the goods to the place specified by the buyer in the order,
the buyer is obliged to take over the goods upon delivery.
When taking over the goods from the carrier, the buyer
is obliged to check the integrity of the packaging of the goods and, in the
event of any defects, to notify the carrier immediately. In the event of
detection of a violation of the packaging indicating an unauthorized intrusion
into the shipment, the buyer does not have to take over the shipment from the
carrier. If the buyer takes over the damaged shipment from the carrier, it is
necessary to describe the damage in the carrier's handover protocol.
The buyer is obliged to report hidden damage and
errors in connection with the transport immediately in writing to the e-mail:
info@ALTEZORO.eu and to contact the seller within 24 hours of receiving the
goods from the carrier. Later complaints in connection with the transport will
not be taken into account.
Installation
Professional installation of the equipment is required
for electrical equipment that is not standardly equipped with a cable with a
plug to the socket for electricity, gas equipment and equipment firmly
connected to networks (water, waste). This service is not included in the price
of the product and it is necessary to contact the seller.
Warranty, service
The seller provides the buyer with a warranty for the
products in the manner, in the scope, with the content and under the conditions
resulting from the corresponding warranty from the warranty letter and warranty
conditions.
When selling a product to an entrepreneur (IČO) based
on the Commercial Code of the Slovak Republic, a contractual guarantee defined
by these guarantee conditions is provided.
The length of the warranty period for the contractual
warranty is 12 months. The warranty period begins when the buyer receives the
product.
If it is a defect that can be removed, the buyer has
the right to have it removed free of charge, on time and properly, and the
seller is obliged to remove the defect without undue delay.
The buyer claims the warranty with the seller, or with
the service organization that is listed in the warranty letter.
When exercising each right from the warranty, the
buyer is obliged to prove the existence of the warranty, namely by presenting a
proof of purchase of the product, or a proof that the warranty was extended for
the period of the already performed warranty repair.
When applying for warranty repair, the product must be
delivered to one of the seller's operating locations. For delivery abroad, the
defective product must always be delivered to the Slovak Republic. In case of
the possibility of escaping the transportation of the product to the seller's
premises, the seller and the buyer can agree on a repair at the buyer's place
at the seller's expense using the work of third-party authorized persons
providing technical services such as service and repair. In case of delivery
for repair or warranty return of the products, the shipping costs are paid by
the buyer.
The condition for exercising all rights of the buyer
from the warranty is that:
1. the product has been properly put into operation
2. the product has always been properly used and
maintained
3. the product has not been tampered with unauthorized
or unprofessionally
4. for products firmly connected to networks, assembly
was carried out by an authorized person or an authorized service organization.
Every right from the warranty must be exercised by the
buyer without undue delay, but no later than the end of the warranty period,
otherwise this right expires.
The seller is not responsible for damage, destruction,
defects, aggravation of the defect or its manifestations, or for other
deterioration of the product or any of its parts, caused in connection with the
delayed exercise of the right from liability for product defects.
The buyer is obliged to submit proof of purchase of
the product and a warranty certificate, or proof that the warranty has been
extended for the period of the already performed warranty repair, for each
product complaint.
The seller or service organization reserves the right
to replace defective and irreparable goods with other goods with the same
parameters.
To initiate a claim, the product must be delivered
complete and clean. If the product is dirty and it is necessary to clean it in
order to start the repair, the seller or the service organization will suggest
paid cleaning to the buyer.
The warranty (including contractual warranty) does not
apply to:
• Damage to the product in the event that the buyer
does not demonstrate the legitimacy, validity or timeliness of the claim (e.g.
due to a discrepancy between the data in the warranty certificate and on the
product, missing or illegally changed data in the warranty certificate.)
• Damage to the product caused by its pollution,
accident, natural event or as a result of natural or other phenomena (such as
storm, fire, power surges or outages, heat, ingress of liquid, dust or foreign
objects into the product.
• Mechanical damage to the product (e.g. by falling,
breaking, impact, running into an obstacle, breaking or other damage to the
power cable, connector, or other part of the product.
• Damage caused by the use of aggressive cleaning
agents, the use of unsuitable filling or unsuitable operating conditions.
• Malfunctions, manifestations and other deficiencies
caused by inappropriate quality of the electromagnetic signal, interfering
electromagnetic field.
• Damage, modification or other intervention in the
product, carried out by an unauthorized or unauthorized person.
• If the device is improperly installed, serviced,
operated and maintained (regular prescribed maintenance) contrary to the
contents of the user manual, the device is disproportionately overloaded or if
it has been tampered with.
• For damage caused by using the device in violation
of the instructions for use, technical standards or safety regulations valid in
the Slovak Republic, or in the EU.
• If the device is dependent on water intake, this
water must meet the requirements for the proper operation of the machine. The
hardness of the water must be adjusted with a suitable device to the required
degree of hardness, so that the machine is not damaged by scale. Damage to the
machine or its parts due to scale is not covered by the warranty.
• The warranty does not cover parts of the device
subject to normal wear and tear, such as light bulbs, gaskets, blunting of
knife blades.
• If the device is placed in an unsuitable environment
contrary to the instructions.
Final provisions
These terms and conditions
apply as stated on the seller's website on the day the electronic order is
sent, unless otherwise agreed in writing between the participants.
In the case of a permanent
contractual relationship (if a framework purchase contract is concluded in
writing), the buyer has the right to withdraw from the contract if there is a
substantial change in the conditions after signing the contract. If the buyer
sends the order after the day on which the conditions have been changed, it is
valid that he agrees with the change.
The withdrawal is effective at
the moment of its delivery to the seller, but does not apply to the shipment
already handed over to the carrier.
By sending an electronic
order, the buyer unreservedly accepts all provisions of the terms and
conditions in the wording valid on the day the order is sent, as well as on the
day the order is sent, the valid amount of the price of the ordered goods (including
possibly shipping and transport costs) listed in the price list on the website,
if it is not in the specific in case demonstrably agreed otherwise.
The buyer is irrevocably bound
to the delivery of the goods by the sent electronic or telephone order (draft
purchase contract) for the specified period.
The participants - the seller
and the buyer, an entrepreneur, have expressly agreed that, unless the
conditions expressly state otherwise, their rights and obligations are governed
by the Commercial Code.
