General Sales Conditions (GSC)
ALTEZORO s.r.o. ..
Juzna trieda 4B 040 01 Kosice
Registered in the commercial register of the Košice District Court, Section: Sro, number: 29217/V
for the sale of goods and services through an online store located on the domain
These terms and conditions (hereinafter referred to as "terms and conditions") of the trading company ALTEZORO s.r.o., with registered office Južná trieda 4B 040 01 Košice, ID number: 46536485, registered in the commercial register of the District Court of Košice, Section: Sro, insert number: 29217/V (hereinafter "seller") regulate the mutual rights and obligations of the contracting parties arising in connection with or on the basis of the purchase contract (hereinafter referred to as the "purchase contract") concluded between the seller and the business entity - entrepreneur through the seller's online store.
The online store is operated by the seller on the website located at the internet address www.ALTEZORO.eu through the website interface.
The company ALTEZORO s.r.o. is a trading company supplying goods and services (hereinafter referred to as "goods") to consumers and business entities.
The buyer is a consumer or entrepreneur.
A consumer is a natural person who, when concluding and fulfilling a consumer contract, does not act within the scope of his business activity or other business activity.
Legal relations between the seller and the consumer not expressly regulated by these GSC are governed by the relevant provisions of Act. No. 40/1964 Coll., Civil Code, as well as related regulations.
Entrepreneurs are understood as:
• a person registered in the commercial register,
• a person who does business on the basis of a trade license,
• a person who does business on the basis of a license other than a trade license according to special regulations,
• a person who carries out agricultural production and is registered in accordance with a special regulation.
For the purposes of the OP, an entrepreneur is also understood to mean a person who acts in accordance with the previous sentence within the framework of his business activity. If the Buyer states his identification number (IČO) in the order, he acknowledges that the rules specified in the GTC for entrepreneurs apply to him.
Legal relations between the seller and the buyer, who is an entrepreneur, not expressly regulated by these GTC or the contract between the seller and the buyer, are governed by the relevant provisions of Act. No. 513/1991 Coll., Commercial Code as amended, as well as related regulations. In case of any differences between the GTC and the individual contract, the text of the contract takes precedence.
By sending the order, the buyer declares that he is an entrepreneur, in accordance with the legislation of the Slovak Republic. Provisions different from the terms and conditions can be negotiated in the purchase contract. Different arrangements in the purchase contract take precedence over the provisions of the terms and conditions.
The terms and conditions are an integral part of the purchase contract. The purchase contract and terms and conditions are drawn up in the Slovak language. The purchase contract can be concluded in the Slovak language
The wording of the terms and conditions can be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.
User data when ordering goods
The web interface of the store allows the buyer to order goods without registration directly from the web interface of the store.
When registering on the website and when ordering goods, the buyer is obliged to enter all data correctly and truthfully. The data provided by the buyer when ordering the goods are considered correct by the seller.
Conclusion of the purchase contract
The proposal for concluding a purchase contract is the buyer's order of goods delivered to the seller.
By sending the order, the buyer confirms that he has familiarized himself with the Terms and Conditions and that he agrees with them. The business terms and conditions are part of the web interface of the store and the buyer is sufficiently notified and has the opportunity to become familiar with them before placing the order.
All the presentation of the goods placed in the web interface of the store is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods.
The web interface of the store contains information about the goods, including the prices of individual goods. The prices of goods are listed without value added tax and with value added tax. The final price, including all fees, is listed in the "total with VAT" column. The prices of the goods remain valid for the time they are displayed in the web interface of the store. The price of the goods does not include the buyer's share of the cost of transporting the goods to the destination. This provision does not limit the possibility of the seller to conclude a purchase contract under individually agreed conditions.
The web interface of the shop can also contain information about the buyer's share of the cost of transporting the goods to the delivery destination in the "Basket contents" section. The information on the costs of transporting goods listed in the web interface of the store is valid only in cases where the goods are delivered within the territory of the Slovak Republic.
To order goods, the buyer fills out the order form in the web interface of the store.
The order form can mainly contain information about:
- ordered goods (the ordered goods are "inserted" by the buyer into the electronic purchase order
shopping cart web interface),
- data on the amount of the Recycling fee (the contribution known by the abbreviation RP) at
electrical equipment and any other fees, if specified,
The recycling fee serves to cover the costs of ecological recycling of the given electrical equipment at the end of its useful life. It is intended to inform the consumer that after the end of its useful life, no fees will be paid for handing over the given electrical equipment to the recycling system.
Stating its amount in a visible manner is stipulated by the Waste Act.
Who does this obligation apply to?
The obligation to state the recycling fee applies to the entire distribution chain (in the same amount), i.e. from the manufacturer/importer through the distributor to the seller who sells the given electrical equipment to the final consumer.
Should the recycling fee be displayed in a visible manner on all electrical equipment?
The obligation to display the recycling fee in a visible manner applies only to electrical equipment for household use* and therefore not to all electrical equipment placed on the market.
- method of payment of the purchase price of the goods, data on the method of delivery of the ordered goods
- information on the buyer's share in the transportation of the goods (hereinafter referred to as
Before sending the order to the seller, the buyer is allowed to check and change the data that the buyer entered in the order, also taking into account the possibility of the buyer to detect and correct errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking the "Continue" or "Confirm order" button. The data given in the order are considered correct by the seller.
The buyer will receive a copy of the order by e-mail immediately after sending the order, to the buyer's e-mail address specified in the user interface or in the order. Here, the buyer can once again check the content of his order. In accordance with these Terms and Conditions, the delivered order is considered a draft purchase contract by the buyer.
The seller is always entitled, depending on the nature of the order (quantity of goods, amount of the purchase price, expected costs of services and transport), to ask the buyer for additional confirmation of the order (for example, in writing or by telephone). The seller reserves the right to cancel the buyer's order or part of it before the conclusion of the purchase contract, or, based on an agreement with the buyer, to exchange the goods, if:
- the goods are no longer produced or
- the goods are no longer available or
- the price of the goods has changed significantly. If the buyer has already paid part or all of the price of the goods and services, this amount will be returned to him without delay by a cashless transfer to his account. In this way, the purchase contract will not be concluded.
The purchase contract between the seller and the buyer is concluded when the seller sends the buyer an "Order Receipt Confirmation". Until the delivery of the "Confirmation of Receipt of the Order" to the buyer, no act of the seller can be interpreted as acceptance of the proposal to conclude a purchase contract by the buyer.
With the purchase contract, the seller undertakes to hand over the item to the buyer and allow him to acquire ownership of it, and the buyer undertakes to take over the item and pay the seller the purchase price.
The seller reserves the right of ownership to the item, and therefore the buyer becomes the owner only after full payment of the purchase price.
The buyer agrees to the use of means of communication at a distance when concluding the purchase contract. The costs incurred by the buyer when using means of communication at a distance in connection with the conclusion of the purchase contract (costs of Internet connection, costs of telephone calls) are paid by the buyer himself, while these costs do not differ from the basic rate.
Withdrawal from the contract by the buyer and refund.
In the event that the buyer has already paid part or all of the price of the goods and services and the purchase contract is not concluded, this amount will be returned to him without delay by a cashless transfer to his account.
In the event that the buyer and the seller agree to withdraw from the contract and the price or part of the price for the goods specified in the purchase contract has already been paid by the seller, a credit note will be issued by the seller and the amount stated in the credit note will be immediately sent to the buyer's account.
In the case of returning the goods, the shipping costs are paid by the buyer.
If the buyer unilaterally withdraws from the concluded purchase contract, the seller has the right to charge the buyer a contractual penalty, if such was agreed, as well as damages and costs incurred in connection with the buyer's unilateral withdrawal from the purchase contract.
After deducting these costs, the overpayment will be immediately returned to the buyer's account.
Terms of payment
The buyer can pay the price of the goods and any costs associated with the delivery of the goods according to the purchase contract to the seller in the following ways:
• a) in cash on delivery at the place specified by the buyer in the order;
• b) by non-cash transfer on the basis of an advance invoice to the seller's account in Tatrabanka no. SK1811000000002923913763 (hereinafter referred to as "seller's account");
• d) payment via the bank's internet interface, by online payment card
• e) for installments (only if the buyer fulfills the conditions of the providing company
Together with the purchase price, the buyer is obliged to pay the seller his share of the shipping fee in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.
The seller can request a deposit from the buyer. This does not affect the provisions of the terms and conditions regarding the obligation to pay the purchase price of the goods in advance.
In the case of payment in cash or cash on delivery, the purchase price is payable upon receipt of the goods. In the case of non-cash payment, the purchase price is payable within 7 days from the conclusion of the purchase contract, unless otherwise stated therein.
In cases of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the indication of the variable payment symbol. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's account.
The seller is entitled to demand payment of the entire purchase price before sending the goods to the buyer.
Possible discounts on the price of goods provided by the seller to the buyer cannot be combined with each other.
The seller issues a tax document - an invoice - to the buyer regarding the payments made on the basis of the purchase contract. The seller is the payer of value added tax. Tax document - the invoice will be issued by the seller to the buyer after the goods have been sent, when the delivery of the goods has been confirmed by the transport company. Based on the buyer's request, it will be sent by mail, otherwise in electronic form to the buyer's e-mail address.
Transport and delivery of goods
Methods of delivery
The seller ensures or mediates the following delivery methods:
• personal collection during business hours at the seller's premises.
• sending by transport service, courier
• by the seller's own transport
• sending by mail to the address or directly to the post office
If the method of transport is agreed on the basis of a special request of the buyer, the buyer bears the risk and possible additional costs associated with this method of transport.
In the case of picking up the order in the form of personal collection at the seller's premises, which was paid in advance via the Internet, the Buyer will prove himself with the identification code in the order. The buyer is obliged to ensure that this identification code is not made available to another person and that it is not misused in any other way.
In the case of picking up an order that has been paid for in advance via the Internet, the seller may require the presentation of an identification card (OP or passport) in order to prevent damage.
If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery.
When taking over the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and, in the event of any defects, to notify the carrier immediately. In the event of detection of a violation of the packaging indicating an unauthorized intrusion into the shipment, the buyer does not have to take over the shipment from the carrier. If the buyer takes over the damaged shipment from the carrier, it is necessary to describe the damage in the carrier's handover protocol.
The buyer is obliged to report hidden damage and errors in connection with the transport immediately in writing to the e-mail: info@ALTEZORO.eu and to contact the seller within 24 hours of receiving the goods from the carrier. Later complaints in connection with the transport will not be taken into account.
Professional installation of the equipment is required for electrical equipment that is not standardly equipped with a cable with a plug to the socket for electricity, gas equipment and equipment firmly connected to networks (water, waste). This service is not included in the price of the product and it is necessary to contact the seller.
The seller provides the buyer with a warranty for the products in the manner, in the scope, with the content and under the conditions resulting from the corresponding warranty from the warranty letter and warranty conditions.
When selling a product to an entrepreneur (IČO) based on the Commercial Code of the Slovak Republic, a contractual guarantee defined by these guarantee conditions is provided.
The length of the warranty period for the contractual warranty is 12 months. The warranty period begins when the buyer receives the product.
If it is a defect that can be removed, the buyer has the right to have it removed free of charge, on time and properly, and the seller is obliged to remove the defect without undue delay.
The buyer claims the warranty with the seller, or with the service organization that is listed in the warranty letter.
When exercising each right from the warranty, the buyer is obliged to prove the existence of the warranty, namely by presenting a proof of purchase of the product, or a proof that the warranty was extended for the period of the already performed warranty repair.
When applying for warranty repair, the product must be delivered to one of the seller's operating locations. For delivery abroad, the defective product must always be delivered to the Slovak Republic. In case of the possibility of escaping the transportation of the product to the seller's premises, the seller and the buyer can agree on a repair at the buyer's place at the seller's expense using the work of third-party authorized persons providing technical services such as service and repair. In case of delivery for repair or warranty return of the products, the shipping costs are paid by the buyer.
The condition for exercising all rights of the buyer from the warranty is that:
1. the product has been properly put into operation
2. the product has always been properly used and maintained
3. the product has not been tampered with unauthorized or unprofessionally
4. for products firmly connected to networks, assembly was carried out by an authorized person or an authorized service organization.
Every right from the warranty must be exercised by the buyer without undue delay, but no later than the end of the warranty period, otherwise this right expires.
The seller is not responsible for damage, destruction, defects, aggravation of the defect or its manifestations, or for other deterioration of the product or any of its parts, caused in connection with the delayed exercise of the right from liability for product defects.
The buyer is obliged to submit proof of purchase of the product and a warranty certificate, or proof that the warranty has been extended for the period of the already performed warranty repair, for each product complaint.
The seller or service organization reserves the right to replace defective and irreparable goods with other goods with the same parameters.
To initiate a claim, the product must be delivered complete and clean. If the product is dirty and it is necessary to clean it in order to start the repair, the seller or the service organization will suggest paid cleaning to the buyer.
The warranty (including contractual warranty) does not apply to:
• Damage to the product in the event that the buyer does not demonstrate the legitimacy, validity or timeliness of the claim (e.g. due to a discrepancy between the data in the warranty certificate and on the product, missing or illegally changed data in the warranty certificate.)
• Damage to the product caused by its pollution, accident, natural event or as a result of natural or other phenomena (such as storm, fire, power surges or outages, heat, ingress of liquid, dust or foreign objects into the product.
• Mechanical damage to the product (e.g. by falling, breaking, impact, running into an obstacle, breaking or other damage to the power cable, connector, or other part of the product.
• Damage caused by the use of aggressive cleaning agents, the use of unsuitable filling or unsuitable operating conditions.
• Malfunctions, manifestations and other deficiencies caused by inappropriate quality of the electromagnetic signal, interfering electromagnetic field.
• Damage, modification or other intervention in the product, carried out by an unauthorized or unauthorized person.
• If the device is improperly installed, serviced, operated and maintained (regular prescribed maintenance) contrary to the contents of the user manual, the device is disproportionately overloaded or if it has been tampered with.
• For damage caused by using the device in violation of the instructions for use, technical standards or safety regulations valid in the Slovak Republic, or in the EU.
• If the device is dependent on water intake, this water must meet the requirements for the proper operation of the machine. The hardness of the water must be adjusted with a suitable device to the required degree of hardness, so that the machine is not damaged by scale. Damage to the machine or its parts due to scale is not covered by the warranty.
• The warranty does not cover parts of the device subject to normal wear and tear, such as light bulbs, gaskets, blunting of knife blades.
• If the device is placed in an unsuitable environment contrary to the instructions.
These terms and conditions apply as stated on the seller's website on the day the electronic order is sent, unless otherwise agreed in writing between the participants.
In the case of a permanent contractual relationship (if a framework purchase contract is concluded in writing), the buyer has the right to withdraw from the contract if there is a substantial change in the conditions after signing the contract. If the buyer sends the order after the day on which the conditions have been changed, it is valid that he agrees with the change.
The withdrawal is effective at the moment of its delivery to the seller, but does not apply to the shipment already handed over to the carrier.
By sending an electronic order, the buyer unreservedly accepts all provisions of the terms and conditions in the wording valid on the day the order is sent, as well as on the day the order is sent, the valid amount of the price of the ordered goods (including possibly shipping and transport costs) listed in the price list on the website, if it is not in the specific in case demonstrably agreed otherwise.
The buyer is irrevocably bound to the delivery of the goods by the sent electronic or telephone order (draft purchase contract) for the specified period.
The participants - the seller and the buyer, an entrepreneur, have expressly agreed that, unless the conditions expressly state otherwise, their rights and obligations are governed by the Commercial Code.