General Conditions of Sale (GSC)
ALTEZORO sro ..
Juzna tryda 4B 040 01 Kosice
IN: 46536485
VAT: SK2023424337
Registered in the Commercial Register of the District Court in Košice, section: Sro, number: 29217/V
for the sale of goods and services through an online store located on the domain
www.ALTEZORO.eu
Introductory Provisions
These terms and conditions (hereinafter referred to as the “terms and conditions”) of the trading company ALTEZORO sro, with its registered office at Južná tryda 4B 040 01 Košice, identification number: 46536485, registered in the Commercial Register kept by the District Court in Košice, section: Sro, entry number: 29217/V (hereinafter referred to as the “seller”) regulate the mutual rights and obligations of the parties to the contract arising in connection with or on the basis of the purchase and sale agreement (hereinafter referred to as the “purchase and sale agreement”) concluded between the seller and the business entity through the seller’s online store.
The online store is managed by the seller on the website located at the Internet address www.ALTEZORO.eu, through the website interface.
The company ALTEZORO sro is a trading company that supplies goods and services (hereinafter referred to as “goods”) to consumers and business entities.
Buyer - consumer or entrepreneur.
A consumer is an individual who, when concluding and executing a consumer contract, is not acting within the framework of his entrepreneurial activity or other commercial activity.
Legal relations between the seller and the consumer, not directly regulated by these GTC, are governed by the relevant provisions of Act No. 40/1964 Coll., the Civil Code, as well as related regulations.
Entrepreneurs are understood to mean:
• a person registered in the trade register,
• a person carrying out entrepreneurial activity on the basis of a trade license,
• a person carrying out entrepreneurial activity on the basis of a license other than a trade license, in accordance with special rules,
• a person engaged in agricultural production and registered in accordance with special rules.
For the purposes of the OP, an entrepreneur is also understood to be a person acting in accordance with the previous sentence within the scope of their business activity. If the Buyer specifies their identification number (IČO) in the order, they acknowledge that the rules specified in the GTC for entrepreneurs apply to them.
Legal relations between the seller and the buyer who is an entrepreneur, which are not expressly regulated by these GTC or the contract between the seller and the buyer, are governed by the relevant provisions of Act No. 513/1991 Coll., the Commercial Code, as amended, and related regulations. In the event of any discrepancies between the GTC and the individual contract, the text of the contract shall prevail.
By sending an order, the buyer declares that he/she is an entrepreneur in accordance with the laws of the Slovak Republic. Provisions that differ from the terms and conditions may be agreed upon in the sales contract. Other agreements in the sales contract take precedence over the provisions of the terms and conditions.
The terms and conditions are an integral part of the sales contract. The sales contract and the terms and conditions are drawn up in Slovak. The sales contract may be concluded in Slovak.
The seller may change or supplement the text of the terms and conditions. This provision does not affect the rights and obligations that arose during the period of validity of the previous version of the terms and conditions.
User data when ordering goods
The store's web interface allows the buyer to order goods without registration directly from the store's web interface.
When registering on the website and when ordering goods, the buyer is obliged to enter all data correctly and truthfully. The data provided by the buyer when ordering goods is considered correct by the seller.
Conclusion of a purchase and sale agreement
The proposal to conclude a purchase and sale agreement is an order from the buyer for the goods delivered to the seller.
By submitting an order, the buyer confirms that he/she has read and agrees to the Terms and Conditions. The terms and conditions of sale are part of the web interface of the store, and the buyer is sufficiently informed and has the opportunity to read them before placing an order.
All product presentations posted in the store's web interface are for informational purposes only, and the seller is not obligated to enter into a sales contract for these products.
The web interface of the store contains information about the products, including the prices of individual products. The prices of the products are indicated without value added tax and with value added tax. The final price, including all fees, is indicated in the column "total with VAT". The prices of the products remain valid at the time they are displayed in the web interface of the store. The price of the product does not include the buyer's share in the costs of transporting the product to the destination. This provision does not limit the seller's ability to conclude a sales contract on individually agreed terms.
The web interface of the store may also contain information about the buyer's share of the costs of transporting the goods to the destination in the "Cart Contents" section. Information about the costs of transporting the goods specified in the web interface of the store is valid only in cases where the delivery of the goods is carried out within the territory of the Slovak Republic.
To order a product, the buyer fills out an order form in the store's web interface.
The order form may mainly contain information about:
- ordered goods (ordered goods are “inserted” by the buyer into the web interface of the electronic shopping cart
purchases),
- information on the amount of the recycling fee (a fee known by the abbreviation RP) on
electrical equipment and any other charges, if specified,
The recycling fee serves to cover the costs of environmentally friendly recycling of this electrical equipment at the end of its service life. It is intended to inform the consumer that at the end of its service life, no fee will be charged for the delivery of this electrical equipment to the recycling system.
The indication of its size in a visible form is required by the Waste Law.
Who does this obligation apply to?
The obligation to indicate the amount of the recycling fee applies to the entire distribution chain (in the same amount), i.e. from the manufacturer/importer through the distributor to the seller who sells the electrical equipment to the end consumer.
Should the recycling fee be displayed visibly on all electrical equipment?
The obligation to display the recycling fee visibly applies only to electrical equipment for household use* and therefore not to all electrical equipment placed on the market.
- method of payment for the purchase price of the goods, information about the method of delivery of the ordered goods
- information on the buyer's share in the transportation of the goods (hereinafter referred to as
order).
Before sending the order to the seller, the buyer is allowed to check and change the data that the buyer entered in the order, also taking into account the buyer's ability to detect and correct errors that occurred when entering data in the order. The buyer sends the order to the seller by clicking the "Continue" or "Confirm order" button. The data specified in the order are considered correct by the seller.
The buyer will receive a copy of the order by e-mail immediately after the order has been sent to the buyer's e-mail address specified in the user interface or in the order. Here the buyer can check the contents of his order again. In accordance with these Terms, the delivered order is considered a draft of the purchase and sale agreement on the part of the buyer.
The seller always has the right, depending on the nature of the order (quantity of goods, amount of purchase price, expected costs of services and transport), to request additional confirmation of the order from the buyer (e.g. in writing or by telephone). The seller reserves the right to cancel the buyer's order or part of it before the conclusion of the sales contract or, by agreement with the buyer, to exchange the goods if:
- the product is no longer produced or
- the product is no longer available or
- the price of the goods has changed significantly. If the buyer has already paid part or all of the cost of the goods and services, this amount will be returned to him without delay by bank transfer to his account. Thus, the purchase and sale agreement will not be concluded.
The contract of sale between the seller and the buyer is concluded when the seller sends the "Confirmation of Receipt of Order" to the buyer. Until the moment of delivery of the "Confirmation of Receipt of Order" to the buyer, no action by the seller can be interpreted as acceptance of the offer to conclude the contract of sale by the buyer.
When concluding a contract of sale, the seller undertakes to transfer the goods to the buyer and allow him to acquire ownership of them, and the buyer undertakes to accept the goods and pay the seller the purchase price.
The seller retains ownership of the goods and therefore the buyer becomes the owner only after full payment of the purchase price.
The buyer agrees to use the means of communication at a distance when concluding the purchase and sale agreement. The costs incurred by the buyer when using the means of communication at a distance in connection with the conclusion of the purchase and sale agreement (costs of connecting to the Internet, costs of telephone conversations) are paid by the buyer independently, and these costs do not differ from the basic tariff.
Buyer's refusal from the contract and refund.
If the buyer has already paid part or all of the cost of the goods and services, and the purchase and sale agreement has not been concluded, this amount will be returned to him without delay by bank transfer to his account.
In the event that the buyer and seller have agreed to withdraw from the contract and the price or part of the price for the goods specified in the sales contract has already been paid by the seller, the seller will issue a credit note, and the amount specified in the credit note will be immediately sent to the buyer's account.
In case of return of goods, delivery costs are paid by the buyer.
In the event of a unilateral refusal by the buyer of the concluded purchase and sale agreement, the seller has the right to recover from the buyer a contractual penalty, if such was agreed upon, as well as damages and expenses incurred in connection with the unilateral refusal of the buyer of the purchase and sale agreement.
After deducting these expenses, the overpayment will be immediately returned to the buyer's account.
Payment terms
The buyer may pay the cost of the goods and any costs associated with the delivery of the goods in accordance with the sales contract to the seller in the following ways:
• a) cash upon delivery at the place specified by the buyer in the order;
• b) by bank transfer based on an advance invoice to the seller’s account in Tatrabanka No. SK1811000000002923913763 (hereinafter referred to as the “seller’s account”);
• d) payment via the bank’s Internet interface, by online payment card
• d) in installments (only if the buyer meets the conditions of the company providing the installment plan).
Along with the purchase price, the buyer is obliged to pay the seller his share of the delivery fee in the agreed amount. Unless expressly stated otherwise, the purchase price also includes the costs associated with the delivery of the goods.
The seller may require the buyer to make a deposit. This does not affect the provisions of the terms and conditions regarding the obligation to pay the purchase price of the goods in advance.
In case of payment in cash or cash on delivery, the purchase price is payable upon receipt of the goods. In case of non-cash payment, the purchase price is payable within 7 days from the date of conclusion of the purchase and sale agreement, unless otherwise specified therein.
In cases of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the variable payment symbol. In case of non-cash payment, the buyer's obligation to pay the purchase price is considered fulfilled from the moment the corresponding amount is credited to the seller's account.
The seller has the right to demand payment of the entire purchase price before shipping the goods to the buyer.
Possible discounts on the price of goods provided by the seller to the buyer cannot be combined with each other.
The seller issues the buyer a tax document - an invoice for payments made on the basis of the sales contract. The seller is the payer of value added tax. The tax document - an invoice will be issued by the seller to the buyer after the goods have been sent, when the delivery of the goods is confirmed by the transport company. At the buyer's request, it will be sent by mail, otherwise electronically to the buyer's e-mail address.
Transportation and delivery of goods
Delivery methods
The seller provides or acts as an intermediary in the following delivery methods:
• personal pick-up during working hours at the seller’s premises.
• sending by transport service, courier
• seller's own transport
• sending by mail to the address or directly to the post office
If the method of transport is agreed on the basis of a special request from the buyer, the buyer bears the risk and possible additional costs associated with this method of transport.
In case of receiving an order in the form of personal collection at the seller's premises, which was paid for in advance via the Internet, the Buyer confirms himself with the identification code in the order. The Buyer is obliged to guarantee that this identification code will not be provided to another person and that it will not be used in any other way for other purposes.
In case of receiving an order paid in advance via the Internet, the seller may require the presentation of an identity document (OP or passport) in order to prevent damage.
If, in accordance with the sales contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to accept the goods upon delivery.
When accepting goods from the carrier, the buyer is obliged to check the integrity of the product packaging and, if any defects are found, immediately notify the carrier. If a package breach is found, indicating unauthorized entry into the cargo, the buyer is not obliged to accept the cargo from the carrier. If the buyer accepts damaged cargo from the carrier, it is necessary to describe the damage in the carrier's acceptance certificate.
The buyer is obliged to immediately report hidden damages and errors related to transportation in writing to the e-mail address: info@ALTEZORO.eu and contact the seller within 24 hours of receiving the goods from the carrier. Later complaints related to transportation will not be taken into account.
Installation
Professional installation of equipment is required for electrical equipment that is not standardly equipped with a cable with a plug into a socket for electricity, gas equipment and equipment firmly connected to networks (water supply, sewerage). This service is not included in the price of the product and to obtain it, you must contact the seller.
Warranty, service
The seller provides the buyer with a guarantee for the goods in the manner, volume, content and on the terms arising from the relevant guarantee from the letter of guarantee and the guarantee conditions.
When selling goods to an entrepreneur (IČO) on the basis of the Commercial Code of the Slovak Republic, a contractual guarantee is provided, determined by these guarantee conditions.
The warranty period under the contract is 12 months. The warranty period begins from the moment the buyer receives the goods.
If it is a defect that can be corrected, the buyer has the right to have it corrected free of charge, promptly and properly, and the seller is obliged to correct the defect without undue delay.
The buyer makes a warranty claim to the seller or service organization specified in the warranty letter.
When exercising each right under the warranty, the buyer is obliged to prove the existence of the warranty, namely, by presenting proof of purchase of the goods or proof that the warranty has been extended for the period of the warranty repair already performed.
When applying for warranty repairs, the goods must be delivered to one of the seller's places of business. When delivering abroad, the defective goods must always be delivered to the Slovak Republic. If it is possible to avoid transporting the goods to the seller's premises, the seller and the buyer may agree on repairs at the buyer's premises at the seller's expense using third-party authorized persons providing technical services, such as maintenance and repairs. In the case of delivery for repair or return of goods under warranty, the buyer pays the delivery costs.
The condition for the implementation of all the buyer's rights under the warranty is that:
1. the product has been properly put into operation
2. the product has always been properly used and maintained
3. the product has not been subjected to unauthorized or unprofessional intervention
4. for products that are securely connected to networks, assembly was carried out by an authorized person or an authorized service organization.
Each right under the warranty must be exercised by the purchaser without undue delay, but not later than the end of the warranty period, otherwise this right ceases.
The seller shall not be liable for damage, destruction, defects, aggravation of a defect or its manifestations, or for any other deterioration of the product or any of its parts caused by the untimely exercise of the right to refuse liability for defects in the product.
The buyer must provide proof of purchase of the product and a warranty card or proof that the warranty has been extended for the period of the warranty repair already performed, for each complaint about the product.
The seller or service organization reserves the right to replace a faulty and unrepairable product with another product with the same parameters.
To file a claim, the product must be delivered intact and safe. If the product is dirty and needs to be cleaned to begin repairs, the seller or service organization will offer the buyer paid cleaning.